How many guests can stay in a property? Each property has a defined number of guests which can stay. The property is furnished with the correct number of beds. Infants with their own bedding are not included in the total capacity, however we need to be notified of the total number of guests including infants at time of booking.
Is linen supplied? Yes we supply all bed linen, towels, bathmats, bed linen and tea towels for each Wānaka Select house. Additional towels may be requested and these will be delivered however there is an additional charge for these.
Are there sufficient heating and cooling in the properties? All of our Wānaka Select properties have been set up for our alpine climate. Heating and cooling has been set for your comfort. In cases of extremely hot days, additional fans may be available on request. Each property listing will specify heating and cooling available.
What else is provided as part of the holiday home rental? Along with what has been listed above all of our fully equipped Wānaka Select properties provide complimentary WIFI, body wash, and hand soap, tea and coffee supplies, along with starter packs of toilet paper, dishwashing liquid, dishwasher powder and washing powder. Some of our properties also provide basic pantry supplies. Should you have any specific questions about what is in the property you choose, you are welcome to contact our team.
Are there sufficient heating and cooling in the properties? All of our Wānaka Select properties have been set up for our alpine climate. Heating and cooling has been set for your comfort. In cases of extremely hot days, additional fans may be available on request. Each property listing will specify heating and cooling available All of our properties have basic supplies for you. We provide bath wash, tea and coffee supplies, complimentary WIFI and bed linen. There is also starter supplies of toilet paper, dishwasher powder, dishwashing liquid and clothes washing powder. Some properties also supply some basic pantry supplies, and toiletries over and above what has been stated. You may check with our team if you wish to ask about any specific supply.
How do we check in? You check in at our reception at Te Wānaka, 23 Brownston Street between 3pm and 9pm. Should you require an after-hours check in, then please contact us and we will provide you after-hours check in instructions.
Can we have an early check in or late check out? We may be able to provide an early check in, however this will depend on our housekeeping schedules and guest bookings before/after your stay. We recommend you contact us a 2-3 days prior to your stay with your request.
What are your minimum night stays? Minimum night stays depend on the property and time of the year. Winter generally has a minimum of 5 nights, Summer 2-3 nights however events such as Christmas/New Years, Warbirds, Easter and other peak times, will have longer minimum length of stays. Unfortunately we do not offer one night stays in our Wānaka Select properties.
Are Wānaka Select properties suitable for children/pets? All of our properties welcome children, as long as they are accommodated within the existing bedding provided. We do have some pet friendly options, however it's best to contact us to discuss your needs, and we can recommend a suitable property.
Is parking available? All of our properties have allocated off-street parking for at least one vehicle. Some properties also have garaging for vehicles. We do ask that vehicles taken up the ski-fields do not park in carpeted garages unless they have been taken through a carwash.
Is baby equipment available? Yes we have access to baby equipment to rent. This includes portacots, highchairs, toys, buggies/prams, monitors and other various equipment. Please enquire and we will forward our full range along with costs.
Do we need to clean as we depart? We ask you please leave the property tidy, rubbish removed and dishes done (or placed in the dishwasher and dishwasher on). Our professional team will then come through and thoroughly clean the property. If the property is left in an unacceptable state then a cleaning surcharge will apply. BBQ's if used must be left clean.
What is your cancellation policy? Bookings cancelled prior to 30 days before you stay are offered a full refund less a $100 administration fee. Bookings cancelled within 30 days of the stay will incur full cancellation fees. Because holiday houses are not commercial hotels re-letting with short notice can be difficult for this reason we must adhere to our cancellation policies. We strongly recommend travel insurance is arranged to protect yourself from cancellation costs due to medical issues, and unforeseen events.
Can I have visitors or host parties or events in my holiday home? We have a strict no party/no event policy for all of our Wānaka Select properties. Parties will result in eviction of the accommodation, without refund of any accommodation charges. We do however allow for visitors, however they must be respectful of neighbours and the full property rules